The seven-step problem-solving approach
Seven steps, and the first two decide whether the other five are worth doing.
1) Problem definition; 2) disaggregate the problem; 3) prioritise the issues; 4) build the work plan; 5) analyse; 6) synthesise the findings; 7) make the recommendation. Concepts in the course map to steps; week 1 is definition, disaggregation, hypothesis and a day-1 answer - 'where rubber hits the road'.
The skeleton for Parts 7-10.