Problem definition in three elements
A CHRO who sponsors an attrition problem has a different first question from a CFO who sponsors a profit problem. Find the sponsor before the statement.
1) Establish the need: the goal and second-order goals, the sponsor, who benefits (shareholders care about pricing because of profit). 2) Contextualise: constraints - the other side of the solution coin - prior attempts, lessons, watch-outs. 3) Define the statement: one problem or nested ones, their hierarchy, requirements for success (KPIs, time span). Example: a company that must show a path to profit in six months for an IPO cannot use a five-year M&A plan. 'A bit of an art and less of a science.'
Most failed projects answered the wrong question well.