Pick the sales hat: phone-book outbound, inbound as the slow backup, and 'access to people' over playbooks
0:04:00A hundred projects, ninety useless. They give pleasure; they do not pay. The deal that paid last week was a voice agent - a market he had written off.
Harshit frames the moment: the building black box is open, so decide whether you wear the technical hat or the sales hat; executives wear the sales hat and hire engineers to scale what they prototype. He thought voice agents were commoditised, then signed one last week because the buyer had seen three vendors demoing recordings and his team had customised for the buyer's marketplace. The lesson is not the playbook but access: who do you already reach? Inbound (LinkedIn, social, brand) works in six to twelve months and should always run in the background. Outbound starts in your phone book and WhatsApp history: pass your idea through everyone you have chatted with, not as a pitch but as 'do you happen to know someone who would draw a lot of value from this?' - they answer as the customer or they connect you. Twenty messages a day, build the list, bake the habit, repeat next week; you have to become 'that sort of shameless person'. A generic capability (RAG, a chatbot, a voice agent) becomes saleable when applied to a vertical you can reach. Paid email outbound at $50-100 a month gives poor results by comparison.
Voice agents 'were done' - until a marketplace client who was interviewing three vendors a week chose the customised one.
Everything else in the session - Paul's platform, Cody's MCP, Rajendra's products - comes back to this: who can you reach, and are you asking?



